Pandemic / Supply Chain Delays - Service Update

Warranty Cover By Brand

Including parts and labour unless stated otherwise:

Kramer Electronics Ltd

7 Years Limited Warranty

The warranty obligations of Kramer Electronics Inc. (“Kramer Electronics”) for this product are limited to the terms set forth below:

What is Covered

This limited warranty covers defects in materials and workmanship in this product.

What is Not Covered

This limited warranty doe s not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, accident, neglect, expo sure to excess moisture, fire, improper packing and shipping (such claim s must be presented t o the carrier), lightning, pow er surges, or other acts of nature. This limited warranty does not cover any damage, deterioration or malfunction resulting from the installation or removal of this product from any installation, any unauthorized tampering with this product, any repair s attempted by anyone unauthorized by Kramer Electronics t o make such repairs, or any other cause which does not rel ate directly to a defect in material s and/or workmanship of this product. This limited warranty does not cover cartons, equipment enclosures, cables or accessories used in conjunction with this product.

Without limiting any other exclusion herein, Kramer Electronics does not warrant that the product covered hereby, including, without limitation, the technology and/or integrated circuit(s) included i n the product, will not become obsolete or that such item s are or will remain compatible with any other product or technology with which the product may be used.

How Long Does this Coverage Last

This limited warranty lasts for seven (7) year s from the date of original purchase of this product.

However, Fiber Optic cables , Kramer speakers and Kramer touch panels have a one (1) year warranty and Cobra products, Calibre and Minicom products have a three (3) year warranty.

Who is Covered

Only the original purchaser of this product is covered under this limited warranty. This limited warranty is not transferable to subsequent purchasers or owners of this product.

Click link for more information

Anton Bauer - 2 Year

Anton/Bauer® is proud to back all its products with the most extensive warranty coverage and service support in the industry. Our exclusive warranty features several levels depending on the product type:

MAXX I - One year conditional warranty

MAXX I.5 - One and a half year conditional warranty

MAXX II - Two year conditional warranty

MAXX III - Three year conditional warranty

MAXX IV - Four year conditional warranty

MAXX V - Five year conditional warranty

All products carry a MAXX I Warranty unless otherwise noted.

Refer to the owner’s manual for complete warranty terms and conditions. All products are warranted from proven date of purchase or factory shipment whichever is later. Contact Anton/Bauer for details on obtaining warranty service or repair of any products out of warranty.

Use of unauthorized equipment in conjunction with Anton/Bauer products constitutes misuse under our warranties and may limit or void those warranties. Anton/Bauer does not authorize, condone, recommend, or otherwise assume any liability or responsibility resulting from the use of any battery, charger or accessory made by Anton/Bauer manufacture with any battery, charger or accessory not manufactured, produced or sold by Anton/Bauer. Anton/Bauer only authorizes the use of Anton/Bauer products with any of the products in their catalogue. Use only Anton/Bauer original equipment with any product in this website.

Blackmagic Design – 1 year or 3 years

Limited 1 years or 3 year warranty depending on the product in question. Click here for more information for individual cover.

Datavideo – 12 months to 2 years

12 months limited warranty as standard, 2 years when product registered after purchase.

Datavision – 12 months

12 months limited warranty.

Fieldcast – 2 years

2 years limited warranty.

Grass Valley – 15 months

The first service every customer is entitled to after purchasing a Grass Valley product is a warranty.

After the warranty period ends, Support Agreements are available to enhance and/or extend coverage.

A quick overview of the Grass Valley software and hardware warranty periods are provided below. Please refer to the complete warranty terms and conditions for your region for specific details. Warranty terms and conditions are subject to change without notice.

Standalone and Application Software warranty: ninety (90) days following the date of shipment from the factory

Embedded Software warranty: fifteen (15) months following the date of shipment from the factory

Hardware warranty: fifteen (15) months from the date of shipment from factory

Repair warranty: 90 day warranty of Grass Valley repairs

Logickeyboard – 12 months

This warranty is provided by Logickeyboard.com

Warranties vary with each product. Please refer to the information provided in the product packaging. Our warranty policy is from the date of purchase. Please keep a proof of purchase to verify warranty coverage. If a proof of purchase cannot be provided then warranty will be determined by date of manufacture. The materials on this site are provided "as is" without warranties of any kind either express or implied. To the fullest extent possible pursuant to the applicable law, BSP Europe disclaims all warranties of merchant ability, fitness for a particular purpose, Non-infringement or other violation of rights. BSP Europe does not warrant or make any representations regarding the use validity, accuracy, or reliability of or the results of the use of, or otherwise respecting, the materials on this site or any sites linked to this site.

Panasonic – 12 months

Please refer to this link for more information on your product.

Professional and broadcast products should be registered and raised for return with Panasonic directly here Panasonic directly here

Paralinx – 12 months

Paralinx warranties to the first end-user, that any new Wireless System will, under normal use, be free from defects in workmanship and materials when received in its original container for a period of One (1) Year from the purchase date, according to the original sales receipt or invoice.

Paralinx warranties to the first end-user that all Paralinx Cables and other Paralinx-branded Accessories will, under normal use, be free from defects in workmanship and materials when received in its original container for a period of Ninety (90) Days from the purchase date, according to the original sales receipt or invoice.

Paralinx warranties to the first end-user that all repaired or replaced Wireless Systems will, under normal use, be free from defects in workmanship and materials when received in its original container for a period of Ninety (90) Days from the paid date, according to the repair receipt or invoice.

This warranty is extended to the purchasing end-user only and proof of purchase is necessary to honor the warranty. If there is no proof of purchase provided with a warranty claim, Paralinx reserves the right to apply charges for parts and labor where they may be applicable.

This warranty does not apply to product exterior and cosmetics. Misuse, abnormal or unauthorized service or handling, alterations or modifications in design, construction and/or use, void this warranty. No sales personnel, representative, dealer, distributor or any other person is authorized to make any warranty other than the parameters outlined above or to extend the duration of any warranties on behalf of Paralinx beyond the time period described above.

SmallHD – 12 months

SmallHD electronic devices come with a one year limited hardware warranty. The limited hardware warranty covers defects in materials and workmanship of our products. DP4 Warranty – 1 Year AC7 Warranty – 1 Year DP7 Warranty – 1 Year 500 series Warranty – 1 Year 700 series Warranty – 1 Year Warranty specifics:

Warranty period begins on date of shipment

Warranty is non-transferable; products not purchased directly from SmallHD or SmallHD approved affiliates and distributors do not qualify for warranty coverage.

The customer shall be responsible for paying shipping charges required to return products to SmallHD for warranty repair. SmallHD shall pay for shipping of repaired products to the customer.

Dead Pixel Policy: 3 or more dead pixels warrants a replacement under the standard SmallHD warranty.

What is not covered by our warranty:

Problems resulting from accidents, abuse, or misuse

Problems resulting from electrical power source issues

3rd-party servicing not authorized by SmallHD

Failure to follow product instructions

Water damage

Scratches to the body or panel that occur as part of normal use

Burn In Policy: Burn in/ Image retention is when an image basically gets stuck on a monitor panel, this is most common in OLED / Plasma / CRT displays but it can happen on LCD displays as well. Image retention is the reason screen savers were created in the first place. This is still a concern today especially with SmallHD’s OLED products. To avoid burn in you should try not to leave the same image on the monitor for an extended period of time- even something like frame lines can burn into your monitor. Burn in is Not covered by warranty policy Repair Policy for monitors over 2 years old:

Due to a limited availability of parts for our monitors we can only offer repairs within 2 years of your original purchase date. So to find out if your monitor is repairable use the info below Purchase date: Within the past 2 years – Repairable Longer than 2 years ago from today – Unrepairable (not repairable)

If you are past the 1 year mark there will be a cost associated with your repair as per our 1 year limited warranty policy.

Sonnet – 12 months to 5 years

For cover by product, please refer to - please refer to -

Teradek – 12 months

12 months limited warranty. Please refer to - Please refer to -

TVOne/Magenta – 3 years to 5 years

TV One Limited Warranty Effective 1-May-2010

TV One warrants the original purchaser that the equipment it manufactures or sells will be free from defects in materials and workmanship for a fixed term from the date of purchase. The warranty term for specific product lines is defined below.

TV One branded products based on TV One’s CORIO technology are warranted for a period of five years from the date of purchase. This includes products with the model number prefix of C2, 1T-C2, CX, A2 or S2.

TV One-task branded products, other than those based on TV One’s CORIO technology mentioned above, are warranted for a period of three years from the date of purchase. This includes products with the model number prefix of 1T, with the exception of 1T-C2

LCD Monitors are warranted for a period of three years from the date of purchase, with the exception of the LCD panels integrated into the monitors that are supplied by third parties. LCD panels are limited to the term and conditions of the warranty offered by the respective LCD panel manufacturer. Such specific LCD panel warranties are available upon request to TV One.

Should a product, in TV One’s opinion, prove defective within this warranty period, TV One, at its option, will repair or replace this product without charge. Any defective parts replaced become the property of TV One. This warranty does not apply to those products which have been damaged due to accident, unauthorized alterations, improper repair, modifications, inadequate maintenance and care, or use in any manner for which the product was not originally intended. If repairs are necessary under this warranty policy, the original purchaser must obtain a Return Authorization Number from TV One and return the product to a location designated by TV One, freight prepaid. After repairs are complete, the product will be returned, freight prepaid. LIMITATIONS - All products sold are "as is" and the above Limited Warranty is in lieu of all other warranties for this product, expressed or implied, and is strictly limited to the term lengths mentioned above from the date of purchase. TV One assumes no liability to distributors, resellers or end-users or any third parties for any loss of use, revenue or profit. TV One makes no other representation of warranty as to fitness for the purpose or merchantability or otherwise in respect of any of the products sold. The liability of TV One with respect to any defective products will be limited to the repair or replacement of such products. In no event shall TV One be responsible or liable for any damage arising from the use of such defective products whether such damages be direct, indirect, consequential or otherwise, and whether such damages are incurred by the reseller, end-user or any third party.

AJA Video

Converters - 5 Years

Desktop - 3 Years

AJA STOR Drvie - 1 Year

Gefen - 2 Years

MuxLab - 2 Years

For MuxLab Active products, Lifetime for Passive products

Wohler - 1 Year

(2 Years if product registered with Wohler)

Lightware

Lightware Visual Engineering LLC (Lightware) warrants to all trade and end user customers that any Lightware product purchased will be free from manufacturing defects in both material and workmanship for three (3) years from purchase unless stated otherwise below. The warranty period will begin from the latest possible date where proof of purchase/delivery can be provided by the customer. In the event that no proof can be provided (invoice), the warranty period will begin from point of delivery from Lightware.

a. 25G and MODEX product series will be subject to a seven (7) year warranty period under the same terms as outlined in this document.

1.1 If, during the first three (3) months of purchase, the customer is unhappy with any aspect of a Lightware product, Lightware will accept a return for full credit.

1.2 Any product that fails in the first six (6) months of the warranty period will automatically be eligible for replacement and advanced replacement where available.

1.3 Product failures from six (6) months to the end of the warranty period will either be repaired or replaced at the discretion of Lightware. If Lightware chooses to replace the product then the replacement will be warranted for the remainder of the original unit’s warranty period.

2. The above stated warranty and procedures will not apply to any product that has been:

See Lightware Limited Warranty Statement for more information.

Atomos - 1 Year Standard Warranty

Atomos offers a standard 1 year warranty from the date of purchase. For products with a MSRP over US$500, the standard warranty can be extended from 1 year to 3 years by registering the product at atomos.com/support. Some exclusions apply to the extended warranty.

Atomos - 3 Years Extended Warranty

The extended warranty covers defects in workmanship on the main product excluding the TFT/LCD panel, external accessories and defects caused by neglect, improper or negligent acts, repairs or attempted repairs, tampering with or modification of the goods, connection to incompatible equipment or power sources, exposure to water or weather, exposure to magnetic fields or corrosive liquids or substances, physical damage. The warranty is also exclusively for the original purchaser (not assignable or transferable) and does not include shipping costs for returning the goods to ATOMOS or its authorized distributor. Upon acceptance of a warranty claim, ATOMOS will be responsible for reasonable shipping costs incurred in sending the goods back to the customer, provided that customer is located in a country in which ATOMOS has an authorized distributor or repair centre or agent.

Angelbird- 2 Years: See products covered below:

The following Angelbird products are covered by this warranty for a period of two years from the date of original retail purchase within the European Union: Wings PCIe SSD RAID Card, Crest SSD, Wings SSD Expansion Cartridges.

Angelbird - 1 Year Limited Warranty

For any products purchased in other countries outside the European Union, the warranty period is limited to one year unless otherwise specified by the local customer rights laws. Discontinued products not listed in the warranty are no longer covered as their warranty has expired. This limited warranty applies only to the original end user customer of the product for so long as the original end user customer owns the product. This limited warranty is non-transferable.

For more information on warranty details, visit the Angelbird website

G-Technology

How long does limited warranty coverage last?

This limited warranty lasts for 1 year, 2 years, 3 years or 5 years, or a fixed period from date of purchase, depending on when and where it was originally purchased. To determine the warranty specifically for your G-Technology product, visit www.g-technology.com. A valid proof of purchase may be required to prove eligibility. If you do not have a valid proof of purchase, the limited warranty period will be measured from the date of sale by G-Technology to the authorized distributor.

For more information on what the warranty will not cover and other warranty information, can be found on this G-Technology link.

Osprey - 1 Year Warranty

Dead on Arrival purchased within 30 Days:

– Manufacturers DOA Period: 30 Days

Warranty Support:

– Manufactures Warranty 1 year from date of sale

– Warranty Procedure: Contact the approved reseller for initial support

– Alternatively fill RMA request from manufacture website.

– Visit the Osprey Website for more information.

Autocue

How long is my teleprompter under warranty?

A. All our Master Series monitors carry an extended 2-year warranty.

All our Professional Series monitors, Starter Series monitors, controllers and other hardware carry a 1-year warranty.

All metalwork carries a 3-year warranty.

Software support is provided free of charge during office hours to our Prompting & Presentation customers for the lifetime of the product.

For more information visit the Autocue Website for service and support.

Beachtek - 2 Year

Products covered under the two year warranty will be replaced or repaired free of charge. For non warranty items a flat rate will apply depending upon the product.

Canon

Imaging Products European Warranty System (EWS)

Canon and the EWS-members warrant the hardware of this product to be in good working order during the warranty period. In the event that the hardware is found to be defective within the warranty period, hardware repair service will be provided free of charge at the authorized Canon service centre(s) in the countries of membership of EWS.

This Return To Base Warranty applies to Canon products, intended for and purchased within the European Economic Area (“EEA”) plus Switzerland.

EWS service free of charge may be obtained only against presentation of this warranty card together with the original invoice/cash ticket issued to the customer by the retailer, and if the warranty card states (a) the purchaser's name, (b) the retailer's name and address, (c) the model name and serial number, if any, of the purchased product and (d) the date of purchase of the product. Canon reserves the right to refuse warranty service if this information is not complete or has been removed or changed after the original purchase of the product by the consumer from the retailer.

Canon further reserves the right to replace the defective product with another equivalent product which has the same or better quality to the defective product, instead of repairing the defective product.

Warranty period

This warranty is valid for one year from the date of purchase by the consumer (3 years for Projectors & 90 days for Projector lamps), as evidenced by the above mentioned document.

For more information, please visit the Canon Website.

NEC - 12 Months

Warranty for defects

The product qualities shall principally be defined solely in NEC’s product specifications. Public statements, promotions or producer advertisements may not be construed to be contractual specifications of the product quality .

The customer is obligated to lodge written customer's complaint about obvious defects to NEC within a period of ten days following receipt of the goods; in other case, assertion of warranty claims for damages is excluded. The deadline will be considered observed if the complaint is mailed within the time stipulated

In case of defects, NEC shall, at its discretion, furnish warranty by way of rework or replacement (supplementary performance).

Should such supplementary performance fail, the customer may at his discretion demand reduction of purchase price or withdrawal from contract. However, the right to claim rescission of contract is excluded for only minor contract breaches, specifically in case of insignificant defects .

In case customer opts for rescission of contract after supplementary performance failed, he is not entitled to any additional claims for damages due to the complained defect .

If the customer asserts claims for damages after failed supplementary performance, the goods remain with the customer, if such may reasonably be expected of him. Claims for damages are restricted to the difference between the purchase price and the value of the defective purchase item. This shall not apply if NEC fraudulently violated the contract .

The period of warranty shall be 12 months; such period shall start with the transfer of risk. Any claims the customer may have based on manufacturer's warranty shall remain unaffected . See Warranty For Defects

NEC - Guarantee Period & Geographical Limits

The following damages/issues are not covered under warranty:

(1) The Guarantee period is three (3) years from the date of sale to the first end user as a new device (guarantee period). An end user is exclusively a person who acquires the product for their own use and not for the purposes of commercial resale.

(2) The guarantee applies only to products bought in the European Union, Switzerland, in Liechtenstein, Norway or Iceland (geographical limits). Guarantee claims can only be lodged in these countries.

For more information on Guarantee conditions for NEC LCD monitors and NEC projectors visit this link.NEC Guarantee Conditions

SWIT - Offer the following warranty periods to the different product series:

Product Series		Warranty Period
Monitors		2 years conditional
HD Converters / Transmitters		2 years conditional
Batteries	≤80Wh	1 year conditional
Batteries	>80Wh	2 years conditional
Chargers		2 years conditional
Lightings		2 years conditional

The following damages/issues are not covered under warranty: See SWIT Warranty link.

Hawkwoods

Batteries – 1 Year

High performance Batteries – 2 Years (v-mount and reel power hp)

Chargers/Adaptors – 1 Year

Cables – 1 Year

Lifetime warranty on V-LOK casing (subject to how it’s been broken)

CYP Products

All CYP products come with a 2 year warranty.